Before additional troubleshooting, it is important to ensure that Identity Finder is attempting to search the specified locations.
If the missing information is an Unformatted Social Security Number (a 9 digit number with no dashes or spaces), ensure that all options are configured to locate the missing number.
In addition to those options exposed via the user interface, there are a number of additional, advanced options available only by editing the Windows Registry, using an XML configuration file, or by using a policy from the Management Console.
All of these settings and their valid values are described in the Settings Reference.
- Settings\Identities\SSN\AnyFind\CustomDelimiters - When using AnyFind, Identity Finder tests for specific characters before and after potential social security number match. To add additional character delimiters such as pipe (|) or caret (^) to a search, specify them one delimiter per line.
- Settings\Identities\SSN\AnyFind\AllowTrailingPunctuation - To allow the next character after a potential social security number match to be a punctuation character (period, question mark, or semi-colon), set this value to 1 (Enable). When enabled, this will allow 123-45-6789? to match as a valid ssn as long as the punctuation character is followed by whitespace. By default, this value is set to 0 (Disabled).
- Settings\Identities\Shared\AnyFind\AllowMismatchedBookends - When using AnyFind, Identity Finder requires that special characters such as open paren, open square bracket, etc, before an identity match, it expects to see the corresponding character such as close paren, close square bracket, etc after the identity match. To disable this check and allow the leading and trailing characters to be any valid delimiter, set this value to 1 (Allow). By default, this valid is set to 0 (Disabled). This setting applies to all AnyFind identity types.